Refund policy

  1. In the event that stock is not available for any reason whatsoever after the conclusion of a sale, well i am will notify the Shopper and the Shopper will be entitled to either select another product or choose to receive a refund of the amount paid by the Shopper.

  2. In line with theĀ Electronic Communications and Transactions Act, 2002Ā together with the applicable provision of theĀ Consumer Protection Act, 2008, the Shopper has 7 (seven) days in which to cancel or return their orders/products and receive a full refund provided that such Products are undamaged, unopened, intact and returned in the same good order that it was received.

  3. Products may however not be returned unless the incorrect Product has been supplied by well i am or the Product is damaged and/or defective. If the incorrect Product has been supplied, or if the Product is defective or damaged, the Product may be exchanged at well i amā€™s discretion provided that the Shopper returns the product within seven days of receipt of the Product. well i am will make a reasonable effort to exchange the Product upon receipt of the returned products. In the event that replacement is not possible due to stock unavailability or otherwise, well i am will refund the Shopper the amount of the purchase price when the returned products are received.

  4. Subject to clause 9.3 above, the Shopper has the right to return a non-defective product at the sole discretion of the well i am if:

    The Shopper is unsatisfied with his/her purchase after 7 (seven) days of receiving the Product and shall either be provided with a suitable replacement or should the Shopper so require, receive a full purchase price refund.

    Non-defective Products that have been returned must be in their original, intact and undamaged packaging without the seal broken in any way or form.