Shipping policy

1. Upon receipt of payment and subject to stock availability, orders will be processed within 3 days. The Shopper has the following options with regards to delivery:
   
   All deliveries shall be dispatched to the Shopper via well i am’s assigned courier. Well i am will not be held liable for late deliveries arising as a result of the negligence caused by the courier or any carelessness or loss which occurs out of the control of the Well i am.
   
   All costs associated with delivery via the courier shall be borne by well i am, except in relation to orders pertaining to
   
   The selected courier will arrange delivery times directly with the Shopper. Please ensure that someone is available to receive the order as per the agreement with the courier.
2. Whilst every best effort will be made to ensure that the Products are delivered to the Shopper in their best condition possible, well i am will not be held liable for the condition of goods arriving at the Shopper’s chosen delivery address.
3. If the Shopper would like to request overnight or same day delivery, this must be arranged with orders@welliam.co.za and the extra cost will be quotes for and charged separately.
4. Cancelled Orders as requested by the Shopper on the E-Commerce website following the 7 (seven) day “cooling off period” as per the Electronic Communication and Transactions Act 2002 and the Consumer Protection Act, 2008, will be refunded after deduction of a 15% charge for administration costs.
5. well i am reserves the right to cancel an Order for which payment has already been received. This may occur, but is not limited to, in instances such as insufficient stock availability. In such an event, the Shopper shall be refunded fully.
6. Any complaints regarding the quality of the Product/s bought by Shoppers through the E-Commerce website should be directed to info@welliam.co.za.
7. It is the Shopper’s responsibility to ensure that someone is available to receive the Order at their specified delivery address. well i am cannot guarantee a specific delivery time on the day of delivery by the courier.
8. The courier used will make contact with the Shopper to arrange a suitable delivery time. If there is no one present at the specified premises to receive the Shopper’s order, delivery may not take place that day and the Shopper may incur additional charges.
9. No courier deliveries will take place over weekends or public holidays unless prior arrangements have been made with well i am. In this case, additional costs may be incurred.

Stock

well i am will take all reasonable efforts to monitor stock levels. well i am does not however guarantee the availability of stock at all times and will only be liable for delivery of the Products when the Products are available.